What are the options for accessing my MikroTik router remotely through MKController?

MKController offers two main ways to access your MikroTik router remotely. You can use the Remote Access option directly on the web platform, which utilizes the MikroTik WebFig interface. Alternatively, for users who prefer Winbox, access can be integrated through our dedicated desktop applications (Windows, macOS, Linux) and Android mobile devices.

Does MKController guarantee the security of my network data?

Yes, the security of your data is a top priority at MKController. We implement robust and advanced security practices to protect all information that transits and is stored on our platform. We use encryption and follow strict protocols to ensure the confidentiality and integrity of your network data.

How does MKController monitor my MikroTik devices?

Monitoring in MKController is performed through the official MikroTik API. We collect essential data about the performance and health of your router, including CPU usage, memory consumption, available disk space, and on compatible models, the device temperature.

What happens when a router managed by MKController goes offline?

If one of your MikroTik routers loses connection and goes offline, the MKController platform will visually indicate the status as Offline on the dashboard. Additionally, we will automatically send a notification to the email address registered in your account. You can also configure integration with Telegram to receive notifications directly in the app.

Does MKController offer automatic backup functionality for MikroTik routers?

Yes. MKController offers two automatic backup options: Binary Backup, which creates a complete copy of the router state for quick full restoration, and Configuration Backup (Export), which saves MikroTik configuration commands in text format for flexible reuse across different device models.

What payment methods are accepted for MKController plans for international customers?

For international customers, the currently accepted payment method is credit card.

MikroTik Router Management FAQ & Help

Q: Is it safe to make payments on the MKController platform?

Absolutely. All payments made on the MKController platform are processed through Stripe, a globally recognized payment platform that is PCI DSS Level 1 certified — the highest security standard in the payment industry.

Summary This FAQ answers the most common questions about MKController: how remote access works, what security measures protect your data, how MikroTik monitoring is performed, what happens when a router goes offline, how backups work, and what payment methods are accepted internationally.

MKController FAQ — MikroTik Remote Access and Cloud Management

MKController is a cloud platform for managing MikroTik RouterOS devices and UniFi equipment remotely. The questions below cover the topics our users ask most frequently — from security and monitoring to backups and billing.

What are the options for accessing a MikroTik router remotely through MKController?

MKController provides two remote access methods for every adopted MikroTik device.

The first is WebFig access directly in the browser — open your MKController dashboard, click the device, and a secure WebFig session opens without any firewall changes or public IP required. See the WebFig Remote Access guide for step-by-step instructions.

The second is Winbox access via MKController’s desktop applications for Windows, macOS, and Linux, and the Android mobile app. Both methods use MKController’s encrypted VPN tunnel, so the connection is secure and works even behind NAT or CGNAT. See the Winbox Remote Access guide for setup details.

To adopt a device and enable remote access, see the MikroTik Onboarding guide.

Does MKController guarantee the security of network data?

Yes. All communication between MKController and your MikroTik devices travels over an encrypted VPN tunnel (OpenVPN over port 443 with AES-256 cipher and SHA-1 authentication). The adoption script creates a dedicated MKController user on your device with a password that rotates regularly to prevent brute-force attacks.

Access to WebFig, Winbox, SSH, and the API through the tunnel is restricted to the VPN gateway address 10.8.0.1 — no external actor can reach those services directly. The platform uses HTTPS for all web traffic with automatic SSL certificate renewal.

For a complete technical breakdown of what the adoption script installs, see the MKController Blueprint.

How does MKController monitor MikroTik devices?

MKController uses the official MikroTik API to collect device health data. The monitoring scheduler runs every 90 seconds and reports: CPU usage, RAM consumption, free disk space, and device temperature (on supported hardware models).

This data appears in real time on the device cards and detail pages. When a device exceeds a configurable threshold or goes offline, MKController sends an alert to the registered email and, if configured, to a Telegram channel.

Availability percentage is calculated automatically for each device, with optional business-hour schedules to exclude intentional downtime from SLA reports. See Device Availability Monitoring.

What happens when a MikroTik router managed by MKController goes offline?

When a device loses connectivity, MKController marks it as Offline on the dashboard. An automatic alert is sent to the email address registered on the account.

For real-time notifications, the Telegram integration delivers offline alerts directly to your phone within minutes of the event. The availability report logs the exact start and end time of every outage, giving you a precise record for SLA reporting.

To set up Telegram alerts, see the Site Telegram guide.

Does MKController offer automatic backups for MikroTik routers?

Yes. MKController performs automatic daily backups of every adopted device and stores the last 5 versions in the cloud. Two backup types are available:

Binary backup (.backup): A complete snapshot of the RouterOS configuration. Fast to restore, tied to the device architecture and RouterOS version. Ideal for disaster recovery and hardware replacement with an identical model.
Export backup (.rsc): The full configuration as a text script. Portable across different device models and RouterOS versions. Side-by-side diffing in MKController shows exactly what changed between versions.

You can also create manual backups on demand — recommended before any major configuration change.

See the Binary Backup guide and Export Backup guide.

What payment methods are accepted for MKController plans?

International customers: Credit card, processed securely through Stripe (PCI DSS Level 1 certified).

Brazilian customers: Credit card or PIX.

Promo codes can be applied at checkout. Annual billing saves 30%; semestral billing saves 20% compared to month-to-month pricing.

For the full pricing breakdown — plans, device packages, billing periods, and pricing tables — see the Plans and Pricing page.

Is it safe to make payments on the MKController platform?

Yes. All financial transactions on MKController are processed through Stripe, the same payment infrastructure used by Anthropic, Shopify, and thousands of other SaaS companies globally. Stripe holds PCI DSS Level 1 certification — the highest security standard in the payments industry. MKController does not store card numbers; all payment data is tokenized and handled entirely by Stripe.

How many MikroTik devices can I manage with MKController?

MKController plans are priced per device. You can start with a small device package and expand as your fleet grows — there is no fixed ceiling. ISPs managing thousands of CPEs operate on the same platform as solo technicians with a handful of devices.

See the Plans and Pricing page for current device package options and pricing.

Does MKController require a static IP address on my MikroTik devices?

No. MKController works with any internet connection — CGNAT, PPPoE, LTE, dynamic IP — because the encrypted tunnel is initiated from the MikroTik outward to MKController’s cloud. Inbound connectivity is never required. This means MKController works even on connections where a public IP is impossible to obtain.

More questions? Talk to our team on WhatsApp — we typically respond in under 5 minutes during business hours.