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MKController

Backup Troubleshooting

Summary
This guide lists the 3 most common issues that prevent MikroTik devices from being able to generate backups for MKController and explains how to identify and fix them.

Is MKController user Enabled?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to System -> Users.

  1. Check if the user created by our adoption script is enabled (name will be an UUID). If it is not, enable it.

Does your MikroTik have open and accessible API ports?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to IP -> Services.

  1. If your API port is disabled, enable it.

  1. If you have the ‘Available From’ filter turned on, try to disable it or add the IP 10.8.0.1.

Are there any firewall rules preventing MKController access to your Mikrotik?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to IP -> Firewall.

  1. Check for a rule called ‘MKController’, it should be enabled and on top of other drop rules.

Still have questions?

Following these steps will eliminate the main issues in the backup process.

If problems persist, contact our support team.

Click here for any questions.