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MKController

Backup Errors - How to Troubleshoot

Summary

This guide lists the 3 most common issues that prevent MikroTik devices from being able to generate backups for MKController and explains how to identify and fix them.

Is MKController user Enabled?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to System -> Users.

Left side menu on Mikrotik

  1. Check if the user created by our adoption script is enabled (name will be an UUID). If it is not, enable it.

Check if User is Enable

Does your MikroTik have open and accessible API ports?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to IP -> Services.

IP and then Services

  1. If your API port is disabled, enable it.

Make sure to enable your API port

  1. If you have the ‘Available From’ filter turned on, try to disable it or add the IP 10.8.0.1.

If available from is on, turn it off or add IP 10.8.0.1

Are there any firewall rules preventing MKController access to your Mikrotik?

  1. Log in into your Mikrotik.

  2. On the left-side menu go to IP -> Firewall.

Check Firewall

  1. Check for a rule called ‘MKController’, it should be enabled and on top of other drop rules.

MKController rule must be enable

Rerun adoption script.

You can alway’s rerun the adoption script so the necessary MKController’s configurations are applied.

  1. On our platform click on ‘View more’ to open your device details.

Your Mikrotik device

  1. Select the ‘Device Configuration’ menu option.

On it, go to Device Configuration

  1. Find the ‘Adoption Script’ session, here you can copy this device adoption script.

Copy and reRun the script

Still have questions?

Following these steps will eliminate the main issues in the backup process.

If problems persist, contact our support team.

Click here for any questions.