Temporary Starlink Access for Technicians

Summary When someone needs to get into a Starlink account, StarController gives them a temporary Starlink login instead of the account’s password. Remote access is for you: one-time credentials and an OTP code on screen, deleted automatically once the session ends. Temporary access is for someone in the field: a link that opens their own time-limited session. You hand over access for the task, not the keys to the account.

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Sharing a master Starlink login with a contractor means access that never expires and that nobody tracks. StarController replaces that with a session that exists only for the job at hand.

▶ Give a technician temporary Starlink access — video in English, with captions.

From a dish’s page (or its row on the dashboard), click Remote access.

The panel walks through three steps:

1. Open the Starlink sign-in screen — the Open Starlink button takes you there.
2. Enter the credentials — copy the temporary e-mail and password with the Copy buttons. A note makes the model explicit: these credentials are temporary and are deleted automatically once the session ends.
3. Enter the OTP code — copy the one-time code. It rotates on a short timer (a fresh code is issued every so often), so there’s always a current one to hand over.

When the work is done, use End access to close the session immediately, or Finish access to wrap it up. Either way, the temporary credentials stop working.

Use it for someone who shouldn’t keep access afterwards. From the dish’s page, click Temporary access:

1. Pick a Session duration: 15 minutes, 30 minutes, 1, 3, 12 or 48 hours.
2. Optionally switch on Protect the link with a password. The technician must enter it to open the link — share it separately, for example by phone.
3. Optionally switch on Choose the Starlink sign-in password to set a simple one you can dictate. Otherwise a strong random password is generated.
4. Click Generate link to share, then Copy and send the link.

The link is valid for 24 hours. The session timer starts only when the technician signs in, so even if they open the link near the 24-hour limit, the full session still runs.

The link opens a page with the same three steps: Open Starlink — on a phone, also Open in the Starlink app — the temporary e-mail and password, and the OTP code, which appears after they sign in on Starlink. A Finish access button closes it. The credentials are deleted automatically after the session ends.

A remote or temporary session uses one of the Starlink account’s member slots. If none is free, the link is still created but shows This link will not work yet, with the account’s members listed. Remove a member in the Starlink account settings — or on the dish’s Users tab — and the link works.

This is why Residential accounts are asked to keep a free slot available for access sessions (see Sync your Starlink devices).

• End access, in the Remote access panel, closes your session immediately.
• Each dish’s Users tab lists the remote and temporary accesses created for it — type, who is responsible, status, and when each was created and ends — and lets you remove members from the Starlink account. See Inside a terminal.

• The technician never learns your standing account password.
• Access is tied to the job, not the person — it ends when the session ends.
• You stay the account owner the whole time.

StarController’s access model keeps getting tighter. These items are planned, not yet shipped, and this guide will be updated when they land:

• Scoped, least-privilege roles — onboarding currently uses a broad Starlink Administrator role; future sessions will grant only what a task needs.
• Access audit logs — an exportable record of who accessed what and when.

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• Inside a terminal — where the Remote access button lives.
• Managing accounts — review who holds access across accounts.

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